Refund & Cancellation Policy
Last updated: July 16, 2026 · Maintained by BexE.
1. 7-day free trial
New subscribers are offered a 7-day free trial. A valid payment method is required to start the trial. You can cancel at any point during the trial from your profile page and you will not be charged. If you do not cancel before the trial ends, your subscription starts and your card is charged for the first billing period.
2. Cancellation
You can cancel your BexE subscription at any time from your profile page. Cancellation stops future renewals. Your access continues until the end of the billing period you already paid for.
3. Refunds — monthly plan
Monthly subscriptions are non-refundable once the billing period has started, because they are consumable digital services delivered immediately. Cancelling stops the next renewal.
4. Refunds — yearly plan
If you purchased a yearly plan and change your mind, you can request a full refund within 14 days of the initial charge, provided you have not used the Service extensively during that period (fewer than 20 practice/battle/flashcard sessions). Requests received after the 14-day window are reviewed case by case and, when granted, are prorated for the unused months.
5. Statutory rights (EU / UK)
If you are a consumer in the European Union or United Kingdom, you have a 14-day right of withdrawal starting on the day of purchase. By starting the free trial or beginning to use the Service, you expressly consent to immediate delivery and acknowledge that this right may end once the Service has been fully performed. Where the law still requires a refund, it will be issued.
6. Duplicate & failed charges
Duplicate charges, incorrect amounts, or charges after a confirmed cancellation are always refunded in full. Please contact us within 60 days of the charge.
7. How to request a refund
Email ceo@bexedu.org from the email address on your BexE account with your order or receipt reference. Refunds are processed by Paddle.com Market Ltd., our merchant of record, and typically appear on your statement within 5–10 business days.
8. Chargebacks
Please contact us before initiating a chargeback — we can almost always resolve billing issues faster directly. Chargebacks may result in account suspension until they are resolved.